Warranty & Returns

GIANT LOOP WARRANTY & REPAIR SERVICE

CLICK HERE FOR A COPY OF THE GIANT LOOP LIMITED LIFETIME WARRANTY & RETURN SERVICE FORM!

We want you to be 100% stoked with your Giant Loop purchase — and if you’re not, we need to hear about it, so we can make things right for you. Please see our Limited Lifetime Warranty, Repair Service and Return Form details below, and let us know how we can help get you back on the trail as soon as possible.

• Use return shipping date as your Returned Merchandise Authorization, or call: 541-815-9829.
• Complete Return Form using Adobe Acrobat Reader or print and fill-in and include Return Form in box with Product. PLEASE USE ADOBE ACROBAT READ TO FILL OUT THE RETURN FORM OR PRINT LEGIBLY – IF WE CAN’T READ IT, THEN IT MAY DELAY SERVICE!
• If returning new, unused product, please include all included components and packaging.
• If returning used product, please THOROUGHLY CLEAN AND DRY product before returning. Hand wash (do not machine wash) with mild soap, rinse with clean water and air dry (do not machine dry). DIRTY ITEMS WILL NOT BE ACCEPTED.

NEW, UNUSED PRODUCT RETURN

• Giant Loop offers a money-back guarantee provided the Product is returned, in unused condition with original receipt, within 30 days of purchase. Call for return shipping instructions: 541-815-9829.

INCORRECT, DAMAGED OR DEFECTIVE PRODUCT RETURN

• If you receive damaged or defective goods or items that you did not order, the items must remain unopened and unused so we can credit you in full, including return shipping if it is a result of our error, mishandled shipping or manufacturers’ defect.

LIMITED LIFETIME WARRANTY EXCHANGE & REPAIR

• Giant Loop provides to the original purchaser a limited lifetime warranty against defects in materials or craftsmanship if purchased directly from a Giant Loop authorized dealer. This warranty covers defective materials and craftsmanship only, and does not include damage due to normal wear and tear or misuse. Failure to comply with the included instructions for this Product will void the limited lifetime warranty. If defects in the materials or craftsmanship of the Product exist, notify Giant Loop immediately of the defect. Giant Loop will provide for repair or replacement of the Product, after Giant Loop has determined, in our sole discretion, that a defect is present. Proof of purchase is required to utilize the limited warranty provisions. If you experience any problems with the Product within the warranty period please return the Product or contact us for prompt repair or replacement at our discretion: ride@giantloopmoto.com, 541-815-9829.

REPAIR SERVICE

• Giant Loop provides low cost repair service for products that have been damaged by wear and tear or misuse. Not all damage can be repaired, but we will provide an assessment and evaluation after your Product has been received. If your Product cannot be repaired, we will discuss replacement options.
• Please complete the Return Form and return your Product, so we can access whether the product can be repaired and provide an initial estimate.

RETURN CLEAN PRODUCT AND COMPLETED RETURN FORM OR WE  MAY NOT BE ABLE TO PROVIDE SERVICE. Ship returns to:

Attn: RETURNS
Giant Loop LLC
63025 O.B. Riley Rd, Ste. 17
Bend, OR 97701 USA

Thank you for riding Giant Loop! 

TERMS OF USE, LIMITED LIFETIME WARRANTY AND LIABILITY WAIVER

Giant Loop LLC, an Oregon company, having its principal place of business in Bend, OR (“Giant Loop”) offers its motorcycle bag (the “Product”) with the terms, conditions and notices as follows:

Terms of Use

This Product is offered to you conditioned upon your acceptance without modification of the terms, conditions, and notices contained herein. Installation and/or use of this product implies acceptance of all such terms, conditions, and notices. If you do not agree to these terms, do not buy the Product. If you have already bought the Product and do not agree to these terms, return this Product promptly, including the packaging and all written materials, to Giant Loop. Please call for a Returned Merchandise Authorization: 458-206-9113.

LIMITATION OF LIABILITY AND LIMITED LIFETIME WARRANTY DISCLAIMER

Giant Loop offers a money-back guarantee provided the Product is returned, in unused condition with original receipt, within 30 days of purchase. Giant Loop reserves the right to subtract a 15% re-stocking fee from the refund amount. Standard shipping fees will apply to exchanged items and are paid by the customer. If you receive damaged or defective goods or items that you did not order, the items must remain unopened and unused so we can credit you in full, including return shipping if it is a result of our error, mishandled shipping or manufacturers’ defect.

Giant Loop provides to the original purchaser a limited lifetime warranty against defects in materials or craftsmanship if purchased directly from a Giant Loop authorized dealer. This warranty covers defective materials and craftsmanship only, and does not include damage due to normal wear and tear or misuse. Failure to comply with the included instructions for this Product will void the limited lifetime warranty. If defects in the materials or craftsmanship of the Product exist, notify Giant Loop immediately of the defect. Giant Loop will provide for repair or replacement of the Product, after Giant Loop has determined, in our sole discretion, that a defect is present. Proof of purchase is required to utilize the limited warranty provisions. If you experience any problems with the Product within the warranty period please return the Product or contact us for prompt repair or replacement at our discretion: ride@giantloopmoto.com, 458-206-9113.

Excepting the warranties stated in the preceding paragraph, Giant Loop hereby disclaims all other warranties and conditions with regard to the Product including all implied warranties and conditions of merchantability and fitness for a particular purpose. There are no warranties which extend beyond the description on the face hereof. Giant Loop does not warrant against damages or defects arising out of use or installation of the Product. Installation instructions are provided for your convenience. Giant Loop is not responsible for any damages arising out of the installation, improper or otherwise, of the Product. No warranty of any kind, expressed or implied, is made regarding the safety of this Product.

To the extent allowed by law, Giant Loop shall not be held liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or connected with, the use or misuse of this Product. Buyer assumes all risks and liability arising from use of this Product.

Entire Agreement

This document states the entire obligation of Giant Loop with respect to the Product. If any part of this agreement is determined to be void, invalid, unenforceable or illegal, including, but not limited to the warranty disclaimers and liability limitations set forth above, then the remainder of the agreement shall remain in full force and effect.

Applicable Law

This agreement is governed by the laws of Oregon, USA. You hereby consent to the exclusive jurisdiction and venue of the courts of Oregon, USA, in all disputes arising out of or relating to the use of this product.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>